For ages 21+

kg 999 Responsible Gaming
— Stay informed, stay safe

Enjoy entertainment within your limits. kg 999 believes every player has the right to know their limits and to stick to them. This page has all the information you need.

Set deposit limits Self-exclusion option 24/7 support Age verification required
Our commitment

Gaming should not become a burden

Online casino and sports betting is primarily a form of entertainment. But when it starts taking up too much time, money, or mental energy, it is no longer a source of enjoyment. At kg 999, we want you to always stay in control — that is the core principle of our responsible gaming approach.

From opening an account on our platform to every transaction — the 21+ age rule is strictly enforced at every step. Age is verified at account registration, and we take care to ensure that no minor is able to open or use an account.

Our Terms and Conditions cover responsible gaming in detail — including when an account may be suspended, how self-exclusion works, and how to use our limit-setting tools. Reading through this information will be helpful for you.

If you find it difficult to stop while playing, or you keep placing bets to try to recover losses — that is a warning sign. On this page, we will help you recognise those signs and find the right support.

Keeping your information secure is our responsibility. To learn how we use your data, please see our Privacy Policy.

Protect yourself

Limit-setting tools

kg 999 gives you several useful tools to manage your gaming habits. Contact our 24/7 live chat to use them.

Deposit limit

You can set a maximum on how much you deposit per day, week, or month. Once a limit is set, it takes a moment to come into effect; a waiting period applies if you want to increase it.

Session time limit

You can decide in advance how long you will play in one session. When the set time is up, you will be automatically notified and logged out of your account.

Self-exclusion

You can choose to temporarily close your account for a set period — 30 days, 6 months, or longer. You will not be able to log in during this time.

Bet limit

Set a maximum on the total amount you can wager within a given period. This is useful for keeping your losses under control.

24/7 support team

Speak to our support team via live chat or email at any time. Support is available in both Bengali and English. They will help you set your limits.

Reality check

A message will appear on screen at set intervals showing a summary of how long you have been playing. This helps you stay aware.

Stay alert

Recognise the warning signs

If any of the signs below apply to you, stop, think, and seek support.

Chasing losses

Placing bigger bets to recover what you have lost — this is the most common warning sign.

Spending beyond your budget

You are spending more than your set budget, or using money meant for everyday needs to place bets.

Sleep and time disruption

You are staying up late to play, unable to give time to your family, or losing focus at work.

Hiding it from others

You are keeping your gambling secret from family or friends, or being dishonest about it.

If you notice these signs, do not feel embarrassed — contact our live chat directly. Our support team will help you decide on the next steps with complete confidentiality. You can also find answers to common questions in our FAQ section — including how to put your account on a break and how limits work.

kg 999's commitment to responsible gaming

Ensuring the wellbeing of everyone who uses our platform matters to us far beyond any business consideration. We make our commitment on three pillars: age verification, limit-setting tools, and prompt support.

Age 21+ verification required 24/7 support Self-exclusion option
Get support

Where to find help

You do not have to face this alone. Support is available both within and outside kg 999.

kg 999 live chat and email

Our support team is available seven days a week, twenty-four hours a day to speak with you directly on live chat. You can also contact us by email — in Bengali or English. Come here to request an account break or self-exclusion.

Family and trusted people

Telling a family member or close friend is often the hardest and most helpful step. Do not feel alone — talk to someone you trust. With their support, setting a realistic limit becomes much easier.

Professional counselling

In Bangladesh, trained counsellors and psychiatrists are available at both government and private level for mental health and addiction support. Contact your nearest mental health centre or hospital — seeking professional help is an act of courage.

Our responsibility

What we ensure

  • Age is verified on every account — registration by anyone under 21 is not accepted.
  • Parents and guardians are advised to ensure minors cannot access accounts.
  • Limit-setting requests are applied without delay and accepted without question.
  • No promotional messages are sent while self-exclusion is active.
  • Our support team is trained in responsible gaming and handles matters with sensitivity.
  • Gaming history and transaction records are available for you to view at any time.
Tips

Healthy gaming habits

Before you start playing, ask yourself: how much time and money will I spend today? Set both limits in advance and stick to them.

Never place bets while under the influence of alcohol or any other substance. Make decisions with a clear head.

See gaming as entertainment, not as a source of income. No game guarantees a win.

Take regular breaks. Playing for long stretches without a break reduces your ability to make sound decisions.

On our About Us page you can learn in detail how kg 999 operates and the values that guide us.

Questions and answers

Questions about responsible gaming

To activate self-exclusion, contact our 24/7 live chat or send a request by email. Let us know how long you want to take a break, and our support team will apply it promptly. While self-exclusion is active, you will not be able to log in to your account and no promotional messages will be sent to you.

Lowering a limit takes effect immediately. However, increasing a limit is subject to a waiting period — this is part of our responsible gaming policy. The waiting period protects you from decisions made in the heat of the moment.

Contact our live chat immediately and request a temporary suspension of account access. Change your password and be careful not to share your login details with anyone. It is best to keep devices out of reach of underage family members.

Some common signs are — spending money beyond your budget, repeatedly placing bets to recover losses, neglecting family or work, hiding your gambling from others, and feeling restless when not gambling. If any of these signs persist for several weeks in a row, you should seek advice from a professional counsellor.

No. All casino and betting activity at kg 999 is for persons aged 21 and above only. Age is verified at the time of account registration and there is no way for a minor to open an account. Anyone who operates an account on behalf of a minor is in breach of our terms.

For details about the withdrawal process while self-exclusion is active, please contact our support team directly. They will be able to give you the correct information based on the status of your account.

Contact us at any time via live chat or email. Our support team is available 24 hours a day, seven days a week in both Bengali and English. Your information will be kept completely confidential.
Read more

Related pages

Terms and Conditions

Find the full terms on account use, self-exclusion, and limit setting.

Read Terms and Conditions

Privacy Policy

Learn in detail how your personal information is kept secure.

View Privacy Policy

FAQ

Get answers to common questions about accounts, payments, and support.

Read FAQ

About Us

Learn how kg 999 operates and what our values are.

Learn about us