kg 999's Privacy Policy

1. Introduction and Scope

kg 999 is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to the kg 999 website, mobile application, and all related services.

This Policy aims to clearly explain why kg 999 collects your personal information, how it is processed, and what rights you have over your data. This Policy should be read alongside our Terms and Conditions, as both documents form the basis for use of the service.

If you do not agree with any part of this Policy, please stop using kg 999's services.

2. Information We Collect

kg 999 may collect the following types of information to provide its services:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (where required for verification)
• Email address and mobile number
• Username and profile information

2.2 Financial Information

• Mobile number linked to bKash, Nagad, Rocket, or Upay accounts
• Bank account details (for withdrawals and bank transfers)
• Transaction history and deposit and withdrawal records

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login times, session duration, and page visit history
• Usage patterns collected through cookies and similar technologies

2.4 Communication Information

• What you write or share via live chat, email, or support tickets
• The content of your complaints, feedback, or other communications

3. How We Collect Information

kg 999 collects information in the following ways:

• Directly from you: Information you provide during registration, deposits, withdrawals, the verification process, or when contacting support.
• Automatically: Through cookies, log files, and analytics tools while you use the site or app.
• From third parties: Relevant information may be received from payment processors or identity verification services.
• Through technical means: Via device fingerprinting and session recording tools for the purpose of fraud prevention.

4. How We Use Your Information

kg 999 uses the information collected for the following purposes:

4.1 Running the Service

Information is essential for creating accounts, identity verification (KYC), processing deposits and withdrawals, and managing betting and gaming activity.

4.2 Security and Fraud Prevention

Information is used to prevent unauthorised access to accounts, detect fraudulent transactions, and maintain the overall security of the platform.

4.3 Personalised Experience

To show game recommendations, relevant bonus offers, and content based on your playing style and preferences.

4.4 Customer Support

Your information and communication history are needed to resolve issues and provide assistance via live chat or email.

4.5 Responsible Gaming

Information is used to monitor your playing patterns and, where needed, set limits, arrange self-exclusion, or provide support. For more details, please visit our Responsible Gaming page.

4.6 Marketing Communications

With your consent, to inform you about relevant promotions, bonuses, and special offers. You have the right to opt out of these communications at any time.

5. Data Storage and Security

kg 999 uses industry-standard security technology to keep your information safe.

5.1 Encryption

All data transmitted through the website and app is protected by SSL/TLS encryption. Financial information and passwords are stored with an additional layer of encryption.

5.2 Access Controls

Only authorised staff who need access to specific information for their work may access it. All access is logged and reviewed periodically.

5.3 Retention Period

Information is retained while your account is active and, after the service ends, for as long as required by regulatory obligations. Transaction records are generally kept for an extended period.

6. Sharing Information with Third Parties

kg 999 does not sell your personal information or transfer it to third parties for commercial purposes. However, specific information may be shared in the following circumstances:

6.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. This information is used only for the transaction.

6.2 Identity Verification Services

Relevant information may be shared with trusted third-party identity verification providers to confirm account legitimacy and prevent fraud.

6.3 Technology Service Providers

Providers of services such as cloud storage, data analytics, and cybersecurity may have limited access to certain information, but they are required to maintain privacy standards consistent with this Policy.

6.4 Legal Obligations

Information may be provided in response to a lawful order from authorities, a court directive, or as part of a legal process.

7. Cookies and Tracking Technologies

kg 999 uses cookies and similar technologies that store small data files on your browser or device. These are used to improve site functionality and remember your preferences.

7.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security. The site cannot function properly without these.
• Functional cookies: To remember your language, currency, and other preferences.
• Analytical cookies: To collect site usage statistics and improve the experience.
• Marketing cookies: To display relevant ads and promotions (with your consent).

You can disable cookies in your browser settings, but some features of the site may not work as a result.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the information we hold about you. This request can be made through our support channels.

8.2 Right to Correction

If your information is inaccurate, you can request a correction. This can be done directly in your account profile or through the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist or an active dispute is ongoing, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications or profiling. You can unsubscribe from marketing emails at any time.

8.5 Right to Data Portability

You may request that your information be provided in a structured, readable format.

9. Protection of Children and Minors

All kg 999 services are for persons aged 21 or above only. We never knowingly collect information from minors.

Age verification is in place at registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using an account on this platform, please notify our support team immediately.

10. Changes to This Policy

kg 999 may update this privacy policy when needed. If changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will attempt to send a notification by email or through the platform. However, you are also responsible for staying informed about changes, so we recommend checking this page from time to time.

If you continue using the service after a revised policy is published, you will be considered to have accepted the updated policy.

11. Contact Us

If you have any questions, comments, or complaints about this privacy policy, please get in touch. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.